**INDUSTRY: E-Commerce Solution Provider****Benefits**:- **Transport Allowance, Mobile Allowance & Performance Bonus** provided.- **Medical benefits** provided.- **FREE lunch **every month.- **Career development guaranteed.**:- **Opportunity to work with top brands** from different industries.- **Enjoy complimentary refreshments and snacks.**:- **Company events & activities.**:- **Strategic location**, nearby facilities e.g. banks, restaurants and supermarkets.- **Positive, young and dynamic working environment.****Responsibilities**:- **Provide high-quality customer service**, including interacting with customers, answering customer inquiries, and effectively handling customer complaints to establish a good relationship with customers.- **Respond promptly and effectively to customer inquiries** via various E-Commerce platforms, such as Shopee, Lazada, TikTok, and etc.- **Collaborate with internal teams** to resolve escalated issues and ensure a seamless customer experience.- **Ensure all customer inquiries, questions and complaints are resolved** in accordance with company processes and procedures.- **Handle customer complaints and concerns **with empathy and professionalism, working towards positive solutions.- **Identify and communicate feedback from customers **with the team for continuous improvement and solutions.- **Maintaining the good response rate** for all the E-Commerce platforms.- **Work closely with internal team** and clients to ensure the accuracy of backend setting such as pricing, product listings, campaign banners and collaterals, and inventory of products.**Job Requirements**:- Preferably 1-2 years of working experience in e-commerce industry.- Experience in E-commerce marketplaces (Shopee/Lazada) is a strong plus.- Required Language(s): English and Bahasa Malaysia.- Proficiency in **Mandarin** communication is highly advantageous.- Good problem solving skills, initiative, attention to detail, strong sense of responsibility and positive working attitude.- Good written and verbal communication skills.- Fresh graduates are welcomed to apply.**Job Types**: Full-time, PermanentPay: RM2,300.00 - RM3,200.00 per month**Benefits**:- Cell phone reimbursement- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Holidays- Monday to FridaySupplemental pay types:- Attendance bonus- Performance bonus- Yearly bonus**Education**:- Diploma/Advanced Diploma (preferred)
