Customer Service Executive

**Role**:Customer Service Executive**Timings**:Night Shift (Permanent)**Industry**:Hotels / Restaurants / Airlines / Travel**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:Semi-VoiceKey Skills: Customer Relations Customer Service Japanese language Customer Management Korean Customer oriented Customer service advisor Korean Language Customer Care Native Korean Korean Bilingual- **Job Title**: Customer Relations Specialist (Native Japan or Korea)**Responsibilities**:- Customer Interaction:- Provide accurate and detailed information to customers regarding flight schedules, ticketing, baggage policies, and other relevant airline services.- Conflict Resolution:- Effectively handle and resolve customer issues, complaints, and disputes in a diplomatic and satisfactory manner.- Collaborate with other departments to address complex customer concerns and ensure timely resolution.- Policy Adherence:- Stay informed about airline policies, procedures, and industry regulations to provide accurate and up-to-date information to customers.- Ensure that customer interactions align with company policies and standards.- Communication:- Communicate clearly and empathetically with customers, demonstrating a commitment to exceptional customer service.- Collaborate with internal teams to relay customer feedback and contribute to ongoing improvements in service quality.- Documentation:- Maintain detailed and accurate records of customer interactions, feedback, and resolutions.- Generate reports on common customer issues and trends to assist in continuous improvement efforts.- Team Collaboration:- Work closely with other CRS team members, as well as cross-functional teams, to address customer needs and contribute to a positive working environment.**Qualifications**:- Minimum of 1 years of experience in customer service, with a focus on the airline industry.- Proven ability to navigate complex customer situations and provide effective solutions.- Excellent communication skills, both written and verbal.- Strong interpersonal skills with a customer-centric approach.- Knowledge of airline operations, ticketing systems, and industry regulations.- Ability to remain calm under pressure and handle challenging situations with professionalism.**Education**:- Bachelor's degree or diploma.