**Basic Function**Responsible for providing external customer support and internal support functions relative to sales, with an emphasis on both export & domestic market segments.**Responsibilities****Segment Management**- Has functional responsibility for all segments under Omya entities in Malaysia.- Recommend potential segment improvements to management by collecting customer information and analyzing customer needs.- Provide accurate, valid and complete information for a specific segment internally and externally related to order**Customer Pricing**- Enter and maintain pricing and customer details in appropriate systems.- Verify customer pricing and terms of sale and maintain SAP customer quotations, summary billing setup and rebates in SAP & Salesforce system.**Order Management**- Input accurate customer order information into SAP in accordance with procedures set forth by the department Manager.- Complete and obtain Sales approval for product quality deviations.- Communicate with plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling.**Customer Requests and Complaints**- Take care of the most complex customer requests and complaints, and with all requests and complaints regarding a specific segment.- Monitor the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products and other related issues.**Qualification**- Degree/ Professional Qualification.- Minimum 5 years of prior experience in the areas of customer service, with the emphasis on manufacturing segment.- Mandarin speaker- Excellent command of both oral and written local language, English and Mandarin are required.- Good command of both oral and written additional language is beneficial.- High degree of customer focus.- Solid expert knowledge of a specific segment.- Solid & professional communication skills both written and verbal.- Working knowledge of Salesforce & SAP preferred.- Ability to develop rapport with customers, vendors & internal cross-functional department.**Salary**: RM4,000.00 - RM5,000.00 per monthSchedule:- Monday to FridayAbility to Commute:- Kulim (required)Ability to Relocate:- Kulim: Relocate before starting work (required)
