Customer Service Executive

Job Description Requirements : Degree/Diploma or its equivalent Good written and communication skills in both English and Mandarin
Fresh graduates are welcomed
Ability to work under pressure and good multi-tasking skills
Good understanding of Microsoft Windows, Microsoft Office
Result oriented, confident and highly motivated

Responsibilities
Provide support and interact with customers.
Handle customer?s concerns positively and professionally.
Identify and escalate priority issues.
Works with other team members in identifying better ways of providing better customer support.
To acknowledge and fulfil customers? order by ensuring? 100% accuracy and promptly into the system daily.
Pro-actively respond to customer queries/requests e.g. order status, order amendments, quotation, sample request thereby ensuring a high level of customer service
Monitor customer account and/or order status on a daily basis, resolving problems with potential customer impact e.g. Credit blocks, delivery issues.
Interface with internal partners to ensure all orders and shipments are expedite under customer?s requirement.
To follow up daily with internal partners to ensure all shipping documents are done accurately and on time submission to customers
Carries out any other related duties and responsibilities as and when?assigned by the superior