Customer Service Executive

Location: Selangor

Client's Profile:

A major player in the manufacturer and distributor of power tools products. Have their own production facilities in Malaysia, Japan, Europe, US, Russia and etc.

Working Days: 5

Attractive Benefits Included:

Fixed Basic Allowances Medical Benefits Accommodation Career prospects in High Profile & Multi-National Environment Friendly, well-organized, systematic, high-technology environment to work in

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Shortlisted candidates will be notified.

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JOB RESPONSIBILITIES:

Attend to customers either by telephone, electronically or face to face / walk-in customers. Attend to walk in vendor, courier service, interview candidate etc. Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints. Identify and assess customers’ needs to achieve customer satisfaction. Perform customer verifications (based on transaction and credit limits). Attend to customer’s complaints, investigate and fill up customer complaints form and CN application. Process customer orders, service orders, forms, applications and requests. Prepare quotation, invoice, DO and make billing. Follow up back order and repair quotation. To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer to fulfill customer order and service repair. Prepare and obtain approval for stock adjustment form for transfer / cannibalisation. Arrange collection of repair tools or return goods. Keep track of customer interactions, comments, inquries and transactions. Communicate and coordinate with internal departments. To perform any ad hoc assignments as assigned by the Management.

JOB REQUIREMENTS:

Candidate must possess at least Diploma qualification. Required skills: Microsoft Words & Excel. Required language: English and Bahasa Malaysia, Chinese. Interest in helping and working with customers. Attention to detail and accuracy. Adaptability with Company management directives. Pleasant personality and good inter personal skills. Good Communication skills - verbal and written.