MumsMe is currently looking for TALENTS like you to join as a Customer Service Executive . You will be mainly responsible for providing support to customers over the phone.
We do not need you to be an expert in the industry because we are willing to train and guide you. But hey, these traits are still much appreciated: detail-oriented, customer-service oriented, good communication skills.
Annual Bonus Annual Increment Attendance Bonus Wellness and Outpatient Benefits Quarterly Employee Excellence Cash Awards Public Holidays Entitlement (All Federal & State Holidays) Career Progression in 1 - 2 years Employee Referral Incentives Company and Team Events Medical Insurances Job Descriptions Manage incoming and outgoing phone calls. Handling client sales inquiries on social media platforms and webmail. Handling client queries through all other forms of communication channel. Actively follow up with prospective customers and persuade client to signed up for our services. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow up with clients to garnered feedbacks for service improvements. Provide accurate, valid, and complete information. Identify, assess customers' needs and render assistance to achieve satisfaction pertaining to their services with the company. Keep records of necessary customer interactions and enter all information required into the company database and official WhatsApp group chats. Follow communication procedures, guidelines, and policies. Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline. Job Requirements Proficiency in written and spoken English & Mandarin (to liaise with mandarin-speaking clients). Preferably with 1 year of customer service experience. Able to work on some weekends rostered on a 5 days work week. Able to start work immediately will be preferred. Fresh graduates are welcome to apply as training will be provided. If you are ready to embark on a career journey, we shall look forward to work with you! Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Do you have customer service experience?
Which of the following languages are you fluent in?
MumsMe was founded with a single mission in mind: to support mothers through pregnancy and postpartum. Our journey began in Singapore with a confinement nanny agency, but our passion has only grown over the years.
Our Holding Company
Today, MumsMe is a thriving holding company that owns over 8 companies providing a range of services to mothers and their families. We are proud to be a part of an industry that makes a real difference in the lives of mothers, and we are committed to solving their problems one step at a time.
With our one-stop solutions for mothers, we strive to make motherhood easier for them to explore the journey with confidence.
Potential employees can expect to work in a supportive, innovative and empathetic environment where they can make a real impact on the lives of mothers everywhere.
"Mum! It's Me!"
MumsMe was founded with a single mission in mind: to support mothers through pregnancy and postpartum. Our journey began in Singapore with a confinement nanny agency, but our passion has only grown over the years.
Our Holding Company
Today, MumsMe is a thriving holding company that owns over 8 companies providing a range of services to mothers and their families. We are proud to be a part of an industry that makes a real difference in the lives of mothers, and we are committed to solving their problems one step at a time.
With our one-stop solutions for mothers, we strive to make motherhood easier for them to explore the journey with confidence.
Potential employees can expect to work in a supportive, innovative and empathetic environment where they can make a real impact on the lives of mothers everywhere.
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Perks and benefits
Medical
Education support
Sports (e.g. Gym)
Parking
Vision
Attendance bonus, Snacks and Beverage supplies
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What can I earn as a Customer Service Executive
