Customer Service Executive

**Purpose of the role**:A Customer Service Executive's role is to ensure a business' customers receive outstanding support and all their needs are met. Customer Service Executives oversee the customer support department's day-to-day functions as well as establish standards and protocols to be used by the customer service team to promote customer satisfaction.**Working Relationships**:**Internal**:SBM Technical Support, SBM Repair Centre, SBM Spare-part Store, and Field Operations**External**:Clients (Retailers and Bankers), and vendors**Key Accountabilities**:- Create ticket for Engineer call log in Skywalker system.- Arrange PM Service for all customer and updates in PM Service report.- Communicate with engineers for arranging SLM Calls and special tasks.- To track call report performance data for management analysis.- Providing accurate information on services to customers.- Ensure all SLA's are met appropriately.- Ensure customer satisfaction and provide professional customer support.- Identify and escalate issues appropriately.- Follow up on customer interactions.**Formal Education**:- Possess at least a Diploma in Business Studies or in any field related to the above role.**Experience**:- At least 1 years of working experience in customer service field. Preferred industry, banking, or any other Financial Institution.- Fresh graduates are welcome to apply.- Required Skills: Microsoft Excel and/or Google Sheet.**Personal Qualities**:- Able to work on shift hours (between 8am to 8pm), weekends and public holidays- Good customer handling skills and complaint/difficult customer handling experience.- Pleasant personality, proactive, good stress tolerance and ability to multitask.- Possess an excellent spoken and written English with high initiatives and positive attitude.- Pleasant attitude and personality and able to work independently with minimum supervision.**Job Types**: Permanent, Fresh graduate**Salary**: RM2,400.00 - RM2,600.00 per month**Benefits**:- Cell phone reimbursement- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Overtime pay- Yearly bonus