Customer Service Executive

**Responsibilities**:- Handling small escalation cases (refund, product inquiries, MSDS, etc.)- Handling small claims cases (product refund, replacement)- Handling and redirecting cases to stakeholders for subsidiary contacts- To exceed customers' expectations in terms of customer service & accurate information.- Work in a team to achieve the required KPI elements and SLA.**Requirements**:- **Required language(s): must know to speak and write in Mandarin & English**:- **At least possessed SPM qualification cert.**:- **Working hours (9am to 6pm / 8am to 5pm)**:- **Monday to Friday (off on public holidays)**:- Each shift consists of 9 working hours and inclusive of 1-hour lunch for rest.- Applicants must be willing to work at Ara Damansara**Salary & Benefit**:- EPF- SOCSO- Annual Leave- Medical Leave- Rest & relax area- Shuttle van available in nearby LRT station- We are located nearby shopping malls and housing area**Salary**: RM3,800.00 - RM4,000.00 per month**Benefits**:- Additional leave- Dental insurance- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Day shift- Fixed shift- Monday to FridaySupplemental pay types:- Attendance bonus- Performance bonusApplication Question(s):- Are you able to start immediately?**Education**:- STM/STPM (required)**Language**:- Mandarin (required)- English (required)- Cantonese (required)