Customer Service Executive (Japanese Speaking)

Processing returns by following company policies and procedures.- Answering customer questions about products and services using knowledge of in-depth product knowledge or technical computer skills- Interpreting and communicating policy changes to customers in a way that helps them understand why policies were changed.- Providing information about the status of an order or shipment, processing returns, and answering questions about shipping rates or methods- Performing other clerical tasks such as filing documents in electronic storage systems or paper filing systems- Processing payments by taking credit card information over the phone or online through websites.- Handling customer complaints regarding orders that were damaged or incorrect.**Requirements**:- Native/Spouse Visa/Asian Talent welcome to apply.- Excellent oral and written skills in the Japanese language, non-native have certificate in JLPT1/JLPT2 is preferred.- Ready to relocate to Malaysia.**Job Types**: Full-time, Permanent, Contract, Fresh graduateContract length: 12 months**Salary**: RM8,000.00 per month**Benefits**:- Additional leave- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Night shift- On call- Rotational shift- Weekend jobsSupplemental pay types:- Attendance bonus- Commission pay- Performance bonus- TipsAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Japanese (preferred)