Customer Service Executive (Mandarin/Cantonese

**Job Responsibilities**:- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Exceeding customer expectation in terms of customer service and accurate information.- Contribute to team effort by accomplishing related results as needed- Manage large amounts of incoming calls**Job Requirements**:- Possess at least 1 year working experience in customer service industry- Possess at least SPM. SPM leavers who are interested to start their career in a call centre are also encouraged to apply- Good Mandarin/ Cantonese communication skills to support Taiwan/ Hong Kong market- Able to work on rotational shiftsWhy Join us ??- We provide the career growth opportunity for you to climb the corporate ladder to a managerial role in the future.- We provided professional training to help you improve your communication skills, business writing skills, leadership skills and etc.- We provided attractive additional benefits such as performance incentives, shift allowance, overtime claims and etc.**Job Types**: Full-time, Contract, Fresh graduateContract length: 24 months**Salary**: RM2,500.00 - RM4,000.00 per month**Benefits**:- Additional leave- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Afternoon shift- Day shift- Early shift- Evening shift- Night shift- On call- Rotational shiftSupplemental pay types:- Overtime pay- Performance bonus- Signing bonusCOVID-19 considerations:Standard Gov Procedure : Face Shield, Face Mask, Hand Sanitizing and Floor Sanitizing every weeks**Education**:- STM/STPM (preferred)