Customer Service Executive (Mandarin & Cantonese Speaker)

Requirements:-
Talent must possess at least certified SPM education level
At least 1 year of working experience in customer service.
Excellent communication skills both verbal and written in local language English and Traditional Mandarin/Cantonese
Able to work in fast paced, high-intensity work environment
Flexible and able to adapt fast changes
Must be able to work on rotate shift as needed (weekdays, Weekends & Public Holiday)
Preferably with strong computer navigation skills and PC knowledge
Talent should be Malaysian citizen
Able to join two (2) weeks compulsory training
50 Full-Time position(s) available.
Responsibility:-
Ensure the highest possible quality of customer service for our hungry customers
Process order and manage relationship with hundreds of restaurants
Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
Ensure that processes are followed and bring in new ideas for improvement
Constantly work towards improving customer experience
Handle customers and vendors requests, as well as external communication with them
Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)
Benefits:-
KPI Allowance
Language Allowance
Free meal on Public Holiday
Outpatient Medical Claim
Group Hospitalization Insurance
SOCSO/KWSP
EIS
Please highlight the link below, for drop your information for walk-in invitation:
https://forms.gle/6emF68wimD2gGkKk6