Customer Service Executive Mandarin Speaker Fresh

**JOB REQUIREMENTS**:- Excellent communication and writing skills in **Mandarin** and **English.**:- **SPM leavers and fresh graduates** are encouraged to apply.- Able to work on **rotational shifts.**:- Prior working experience in the **call service industry** will be an added advantage.- Good problem-solving skills and ability to perform in a high-paced working environment.- Age group up to 45 years old.**JOB DESCRIPTION**:- Perform all procedures accurately, including following the SOP of call flows, work processes, data entry requirements, and complaint management processes.- Demonstrate a strong customer service orientation and take responsibility for ensuring customer satisfaction.- Maintain a high level of professionalism and effective customer service.- Ensure all SLAs are met accordingly.**Job Types**: Full-time, Permanent, Fresh graduatePay: RM3,200.00 - RM4,100.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Attendance bonus- Overtime pay- Performance bonus**Education**:- STM/STPM (preferred)**Language**:- Mandarin (preferred)