Customer Service Executive (Mandarin Speaker)

Job Title: Customer Service ExecutiveWorking Hours: 11am - 8pmWorking Day: rotation of 5 working days per week (including weekends)Working Location: Bangsar SouthCompany Background: Newly built customer service center in Malaysia with a total headcount of around 15 paxSalary Range: RM3000 - RM4000**Job Description**:- Provide good customer service promptly.- Identify and assess customers' needs to achieve satisfaction.- Responsible to handle all customers inquiries and feedbacks in a quality manner.- Manage and ensure timely meeting the customer requirements.- Ensure maintaining accurate system data and records.- Assist in interface- testing, system setting testing, problem collection, consolidation and troubleshooting.- Provide product-related information and assist in the process of bidding materials.- Identifying opportunities for process improvements to enhance the overall customer experience.- Troubleshooting IT issues and resolving customer complaints.- To adhere and deliver the service KPIs as per the monthly scorecard performance management and strict compliance of SOPs, company and regulatory guidelines/ policies & standard requirements.- Back up other team members when there is shortage of manpower within customer service department.Qualification:- Minimum STPM, Diploma or Degree in any field.- Proven experience in a customer service or technical support role, preferably in the IT industry.- Strong data analytical and tabulation, communication skills and excellent presentation skills.- Able to work on weekend and public holidays.- Meets the typing requirement (50W in 1 minute)- Fresh graduates are encouraged to apply.Benefit:- 13th month salary- 12 days annual leave- season parking pass