Customer Service Executive - Mandarin Speaker

**Essential Duties and Responsibilities**:- Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time- Always maintaining a positive, empathetic and professional attitude towards customers- Responding promptly to customer inquiries- Follow up the cases, keep the promises- Ensure a good understanding of the company products and services and always maintained- Provide detailed information about products and processes- Communicating with customers through various channels- Acknowledging and resolving customer complaints- Ensure all complaints, opportunities for improvement and positive feedback from clients is recorded.- Ensure all calls, tasks and cases are logged in Service Cloud (where applicable)- Accurate data entry- Communicating and coordinating with colleagues, especially with sales force- Pick stock lenses- Ensure all tasks are thoroughly investigated within procedure and guidelines are outlined by Customer Service Manager- Education: High school diploma or equivalent- Experience At least 1 year of experience working with customer support- Previous experience with customer service and data entry- Mandarin speaker required for this role- Optical experience is an advantage**Job Types**: Full-time, Permanent**Salary**: RM3,500.00 - RM4,000.00 per monthSchedule:- Day shiftAbility to commute/relocate:- Georgetown: Reliably commute or planning to relocate before starting work (required)**Experience**:- Customer support: 1 year (required)**Language**:- Mandarin (required)