Customer Service Front Office Agent

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact? YOUR ROLE You will be responsible for fulfilling and supporting internal and external customers' purchase orders from a multi-region customer base
Provide timely customer support and attend to their inquiries
Coordinate and expedite with related departments on customers' orders and delivery matters
Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays
E-Filing of invoices and all sales and shipping related documents
Ensure all documentation and order processes are in accordance to corporate guidelines
Continuously seek alternative solutions and value-add processes to enhance ongoing services and process improvement
Support in internal and external audit requests YOUR SKILLS Minimum 3 years of relevant experience
Strong Knowledge in bill of lading, COO, FTA, Export declaration and LC negotiation
Proficient in MS Office and knowledge of SAP
Proficient in Thai language (reading and speaking)
Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers
Developed analytical and problem-solving skills
Highly motivated and organized
Team and action orientated At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.