Customer Service (Healthcare) Support Anz

**Responsibilities**:- Provide primarily customer service based phone support to customers.- Activate and engage with client/customer whilst providing accurate information of customer's issue at hand.- Accurately record and update customers' cases into CRM and trackers following appropriate processes.- Provide accurate and understandable information to all customers and support partners.- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.- Ensure all follow ups are done in a timely manner.- Ensure all SLA's are met appropriately.- Maintain high level of customer satisfaction whilst maintain a professional manner.- Be familiar with all policy, processes, and product knowledge and escalation paths.- Remain polite, patient and courteous with customer throughout the experience.- Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.**Requirements**:- Min 1 year working experiences in customer service or call centre industry.- Fluent and good communication in English.- Experience customer support for other region added advantage.- Willing to work on rotational shift.**Job Type**: Permanent**Salary**: RM3,000.00 - RM3,500.00 per monthSchedule:- Rotational shiftApplication Question(s):- Are you able to join immediately?**Experience**:- Customer service: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)- English (preferred)