Customer Service - Help Desk Level 1 Or Level 2

Responds to customer technical problems/issues related to hardware and networking via phone.- Assists customers by diagnosing problems and providing resolutions for technical service.- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.- Applies Diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.- Documents problems in the support solution database for diagnostics and solution implementation.- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.- Identifies, researches and provides input on unique or recurring customer problems.- Remains knowledgeable of s product line, policies, and procedures.- Knowledge in how to interact with a Microsoft Windows Operative Systems and Basic Internet Tools.- Focuses on delivering a positive customer experience according to products standards.- Monitors and tracks issues to ensure accurate resolution.- May be involved in revenue generation activities with current products' customers.- Reviews and distributes pertinent cross-functional information. Escalates more complex customer technical issues to senior level suppor**Job Types**: Full-time, PermanentPay: RM3,600.00 - RM4,500.00 per monthSchedule:- Flexible hoursAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)