Customer Service

**Customer Service Support (Junior/ Entry level)****Great career development with international fulfillment company****Responsible**:- Initiate outbound calls to existing sellers to confirm orders.- Provide exceptional customer service by addressing seller inquiries and concerns.- Ensure adequacy of sales-related resources or materials. Inform clients of unforeseen delays or problems or any changes.- Proactively follow up with existing customers to provide updates on unforeseen delays or problems or any changes.- Listen to customers feedback and give after-sales support as and when required.- Support other HODs on customer service, quality, manufacturing operations, planning, shipping and warehousing related tasks.- Document and report any issues or concerns raised by customers for continuous improvement.**Job Requirements**:- Minimum qualification of SPM (Sijil Pelajaran Malaysia) or equivalent.- Strong interpersonal and communication skills.- A team player with high level of dedication.- Fluently communicate in basic English/ Bahasa to facilitate effective communication with sellers and customers.**Working Shift**: 9AM - 6PM**Job Types**: Full-time, Permanent**Salary**: RM2,000.00 - RM2,500.00 per monthSchedule:- Rotational shift**Experience**:- Customer Care Specialist: 1 year (preferred)