Customer Service

Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines- Maintain a courteous and calm manner at all times to de-escalate stressful situations- Document personal information to create, update, or adjust customer accounts- Prepare call-related information for purposes of auditing and reporting- Provide and respond to feedback about any aspect of the job or its duties- Suggest products and services to clients based on their requests and needs- Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders**Job Types**: Full-time, Permanent**Salary**: RM1,500.00 - RM2,000.00 per month**Benefits**:- Professional developmentSchedule:- Day shiftSupplemental pay types:- Commission pay**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)Ability to Commute:- Seremban 2 (required)