Customer Service (Mandarin & English) - Trading

**About Us**:Zeal is a leading online trading platform offering services in stock and cryptocurrency trading. We are looking for a dedicated Customer Service Representative fluent in Mandarin and English to join our support team.**Job Summary**:The Customer Service Representative will assist users with their inquiries and issues related to our trading platform. This role requires excellent communication skills in both Mandarin and English, as well as a strong understanding of stock and cryptocurrency markets.**Key Responsibilities**:- **Issue Resolution**: Resolve customer issues related to account management, transactions, and platform navigation.- **Education**: Provide users with information on trading processes, platform features, and market updates.- **Feedback**: Collect and report customer feedback to help improve our services.- **Documentation**: Maintain accurate records of customer interactions and issues.- **Compliance**: Ensure all customer interactions comply with company policies and regulatory requirements.**Qualifications**:- **Language Proficiency**: Native proficiency in Mandarin and fluent in English.- **Experience**: Minimum of 3 years of experience in customer service, preferably in the financial or trading industry.- **Knowledge**: Understanding of stock and cryptocurrency markets and trading platforms.- **Skills**: Excellent communication and problem-solving skills. Ability to handle high-pressure situations and multitask.- **Tools**: Familiarity with customer support software and CRM systems.- **Education**: Bachelor's degree in finance, business, or a related field is preferred.**Why Join Us**:- **Dynamic Environment**: Work in a fast-paced, innovative industry with opportunities for growth.- **Professional Development**: Access to training and career advancement opportunities.- **Team Culture**: Join a supportive and collaborative team committed to excellence.- **Benefits**: Competitive salary, comprehensive benefits package, and potential for bonuses.**Job Types**: Full-time, PermanentPay: RM4,500.00 - RM8,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- Attendance bonus- Overtime pay