Customer Service (Mandarin Speaker) C18

To include activities such as reviewing/compare of deal discount information per client provided guidelines to ensure proposed pricing meets requirements, provide Account Manager deal updates, validating certifications,and assist resolving Partner rebates and settlements, and resolving Partner metrics disputes.- Support with Mergers, Acquisitions, Name Changes, Partner Registration, On-Boarding / Off-Boarding (also includes supporting tools like PSS, DMP, D360, PXP), Profile Management, etc.- Support Partner Certifications and Specializations (PM&A Tool), Partner Customer Satisfaction (CSAT) Program & Partner Access Online (PAL) Tool.- Supporting Partner Program Enrolments (PPE Tool). General support for Learning Partner Program (LPMS Tool).- Seal of Compliance and Accreditation.- Support all CCW deal registrations, approvals, general inquiries, and AM Assignments.- Supports partner services attach/ renew metrics performance and rebates disputes.- Supports program performance tracking, rebate payment eligibility and rebate disbursement.- Support the different Partner Funds in activities such as access requests, tool issues, terms & conditions, proof of performance validations & program eligibility.