Customer Service - Mandarin Speaker

**Job description**- Role Title : Customer Service Professional (MHL_Mandarin_Speaker)- Work from office mode- Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)- Salary Package: BASIC RM 2400+ Language Allowance RM300 + RNR Allowance (Up to RM 400) + up to RM 1000 (Commission)- Medical & Hospitalization entitlement- Training is provided (2 Weeks)- Fully vaccinated applicants only- Able to start immediately- Operation Hours : Rotational;Night Shift (PM)1PM - 10PM2PM- 11PM3PM- 12AM- Job Description;*Answer phones professionally*respond to customer inquiries*research required information using available resources*handle and resolve customer complaints*provide customers with product and service information*identify and escalate priority issues*route calls to appropriate resource*follow up customer calls where necessary*complete call logs*complete call reports*Maintain customer confidentiality*Cross supporting other queues when necessaryPay: RM2,400.00 per monthSchedule:- Evening shift- Night shiftSupplemental pay types:- Attendance bonus- Commission payAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)**Job Types**: Full-time, ContractPay: Up to RM2,400.00 per month**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)