Customer Service - Mandarin Speaker

Vacancy: Customer Service - Mandarin SpeakerLocation: Cyberjaya, Malaysia.**Salary**: Basic RM 4500Joining Date: 25th March / 8th April / 15th AprilProject : Travel AccountShifts: Rotational ShiftHead Counts: 15Education: Diploma or Bachelor's DegreeExperience: Min Requirement of 6 month of Customer Service experience**Responsibilities**:- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.- Maintain basic knowledge of client Services.- Prepare complete and accurate work including appropriately notating accounts as required.- Participate in activities designed to improve customer satisfaction and business performance.- Bachelor's Degree or Diploma with 6 months of customer service experience- Courteous with strong customer service orientation- Computer navigation skills and PC Knowledge**Job Types**: Full-time, Permanent**Salary**: RM4,500.00 per monthApplication Question(s):- Location is Cyberjaya, are you okay with it?- The role is urgent, the joining date are 18th March, 8th April, and 15th April 2024, which of the date can you join?- The salary is fixed, the max salary is RM 4500, are you okay with it?- What nationality are you?