Customer Service Officer, Bercham Branch My

**JOB DESCRIPTION****JOB TITLE CUSTOMER SERVICE OFFICER (CSO) - RETAIL & PREFERRED BRANCH****Grade****Location **Retail & Preferred Branch**Reports to **Branch Manager**Other Reporting Relationships**:**Subordinates****Job Purpose **to administer account opening activities. To provide authorization to transact and validate branch operation transaction in accordance to the Banks' rules and procedures.**KEY RESPONSIBILITIES**- **Sales & Operational Function**- To be responsible for end-to-end process for over-the-counter transactions on accountopening, cash and non-cash transactions according to advice slips or other negotiabledocuments.- To be responsible on the accuracy and monitoring of the Branch's balancing activity on daily operations.- To discharge duties instructed by ACSM/BM to serve business interests of the Bank.- **Additional role for CSD at SME Desk**:- For CSO at SME Desk, please refer to CSO SME Branch Task List for additional responsibilities. To participate in promoting branch products and services through cross-selling activities.- **Customer Relationship**- To proactively identify, manage and propose effective end-to-end solutions to issues related to service delivery To supervise and resolve customer complaints raised by CSR Teller on requests, inquiries, problems and complaints- **Process & Compliance **To take accountability over Branch's compliance to the standard operating procedures and to ensure regulatory requirements are met towards achieving operational excellence- **Operational Authority**- To validate over-the-counter transactions on account opening, cash and non-cash transactions according to advice slips or other negotiable documents- To approve rates, cash and check deposits up to authorized amount- To act as Programme Champion for all sales, service and compliance module in view of training and educating branch staff- To supervise staff in ensuring service and compliance standards are me**Key performance Indicators**- 1. Diploma/Degree _2. Other Qualification**Experience **3-5 years in relevant banking experience**Education & Training (or equivalent)****Skill/Competencies **To be updated based on Competency Model1. Computer literate2. Attention to detail and strong math aptitude3. Good interpersonal skill-friendly and polite4. Good personal attributes-honest and able to work under pressure in a fast-paced environment.