Customer Service Officer

**Responsibilities**:- To provide administrative support to ensure sufficient operation of the office to secure efficiency and compliance to company policies.- Handling office tasks, such as filing, generating reports and setting up for meetings. Keep stock of office supplies and place orders when necessary.- Monitoring and update daily update list for feedbacks, CCR, compliments etc.- Collaborate with CSE / CSM by conducting Patient Rights and Responsibility Refresher Training development plan complete with materials, tutorials, instructions and learning resources such as online modules and guides.- Attend to all walk-in enquiries. Direct patient to triage counter or registration counter if necessary.- Develop communication platform to promote the establishment and maintenance of meaningful communications and facilitate dialogues between customers, patients and families, team members, consultants and other relevant parties.**Job Requirements**:- Diploma in related fields- Communication and listening Skill- Ability to multi-task, prioritize and manage time effectively- Customer orientation and ability to adapt/respond to different types of characters- Patience with positive attitude**Job Types**: Full-time, Permanent**Benefits**:- Health insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSupplemental pay types:- Performance bonusAbility to commute/relocate:- Johor Bahru: Reliably commute or planning to relocate before starting work (required)**Education**:- Diploma/Advanced Diploma (preferred)**Experience**:- Customer Care Specialist: 1 year (preferred)**Language**:- Mandarin (preferred)- Bahasa (preferred)