Customer Service Officer

Working Hour- Regular Hours- Monday - Friday- Business Area- Community Banking- Location- Malaysia - Perak- Description**Primary Objective**:- Ensure and provide quality customer service standards- Sales Referral - identify existing and prospective customers' financial needs and refer them to sales personnel- To support Assistant Branch Manager (ABM) to ensure smooth branch operation and compliance requirements are strictly observed- To assist in tracking branch sales and up keep of sales records and other records/reports**Key Responsibilities**:**Customer Service**- Deliver quality customer experience- Identify sales opportunities for referral and cross selling**Branch Operation**- Ensure Bank's policies, procedures & guidelines are complied with- Support ABM to ensure smooth and effective branch operation to achieve satisfactory audit rating and score on Branch Excellence Program- Checking and monitoring of monetary transactions and inquiry / maintenance activities- Ensure smooth running of system, branches administration and staff administration (in the absence of ABM)- Prepare and up keep branch records eg. BFS, sales reports, branch visitation reports etc- Other duties arranged by ABM/BM relevant to branch operations from time to time- Requirements**Requirements**:Bachelor Degree - Any related field(s).Minimum 3 years in sales, customer service and branch operation experienceSelf-motivated dynamic individuals with integrity, drive, diligence and a passion for high standards of service- Pleasant personality with good analytical, communication and interpersonal skills- Able to work independently with minimum supervision- Independent and mature character who is proficient in prioritizing needs based on urgency- Resistant to stress and able to work under pressure- BenefitsDental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards