Customer Service Officer

**Responsibilities**:- Monitor console on Game Card, Game account, Phone top-up*, Mobile Reload*, and Direct top-up*. (*automatic delivery excepts for offline payment)- Assist Trader to monitor Game Currency and Game Item, make remarks and assign to Trader to process the order.- Facilitate the customer request by providing information directly, make document verification for suspicious customer for payment related cases, product suggestions, and general company information.- Responding to customer live chats in a timely manner, ensuring first response time goals are met at all times.- Attend customer service tutorials or workshop as required.- Always inform customer to rate our service by sending Canned respond message after completing the customer request.- Guide our customers in recognizing charges, requesting refunds, re-sending confirmations and- Liaise with Card, Vendor, Trader, Fiance and Fraud units to resolve the concerns or arising issued faced by customers.- Maintaining excellent levels of service and consistently communication with our customers with up-most professional manner & meaningful responses.- Communicating unpleasant customer experiences to your Superior, allowing for follow up with the appropriate manners.- Recognize and escalate any high priority problems to Senior Customer Service to follow-up.**Job Requirements**- Ability to manage time effectively and work in fast-paced set-up environment.- Strong communication skills, both written and verbal.- Patience, and the ability to listen.- Ability to learn quickly, adapt to change and be tech savvy.- Willing to work flexible support hours.- Feel satisfaction when helping customer and colleague.- Demonstrate politeness and act professionally when interacting with people from different walks of life.- Demonstrated aptitude and love for providing exceptional customer experiences.- A proactive, make-it-happen attitude, with an appreciation for friendly competition.- Receptiveness to feedback and coaching with a desire to continuously improve.Pay: RM1,500.00 - RM2,000.00 per monthSchedule:- Night shift**Education**:- STM/STPM (preferred)**Language**:- Mandarin (preferred)