As we are expanding further, we are looking for a dedicated and passionate Customer Service Officer to join our big family.
You will play an important role, such as: You will be responsible for fulfilling and supporting internal and external customers' purchase orders from a multi-region customer base Provide timely customer support and attend to their inquiries Coordinate and expedite with related departments on customers' orders and delivery matters Proactively communicate reschedules and suggests alternative options to mitigate escalation due to shipping delays E-Filing of invoices and all sales and shipping related documents Ensure all documentation and order processes are in accordance to corporate guidelines Continuously seek alternative solutions and value-add processes to enhance ongoing services and process improvement Support in internal and external audit requests To succeed in this role, we will need you to have: Minimum 3 years of relevant experience of customer service Strong Knowledge in bill of lading, COO, FTA, Export declaration and LC negotiation Proficient in MS Office and knowledge of SAP Able to work under pressure with excellent phone, email etiquette skills and tactful to handle difficult customers Developed analytical and problem-solving skills Highly motivated and organized Team and action orientated
How this career will benefit you?
A conducive environment to work and grow Constant challenges and opportunity to prove yourself Opportunity to develop one's career internationally Are you ready to make that career shift & grow a great portfolio with us?
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Your application will include the following questions:
Which of the following languages are you fluent in?
How would you rate your English language skills?
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
In 2022, Henkel reported sales of 22.4 billion euros and an operating profit of 2.3 billion euros. Henkel employs more than 50,000 people worldwide – a passionate and highly diverse team, united by a strong company culture, a common purpose and shared values.
For more information, please visit
Building on a strong legacy of more than 145 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
In 2022, Henkel reported sales of 22.4 billion euros and an operating profit of 2.3 billion euros. Henkel employs more than 50,000 people worldwide – a passionate and highly diverse team, united by a strong company culture, a common purpose and shared values.
For more information, please visit
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What can I earn as a Customer Service Representative
