**Responsibilities**:- Tune in attentively to customer inquiries and empathize with their concerns, showing a genuine commitment to resolving issues.- Provide accurate and up-to-date information about products, services, policies, and promotions to customers.- Assist customers in navigating our website, online platforms, and self-service tools, guiding them to find the information they need.- Handle customer orders, returns, exchanges, and refunds in accordance with company policies.- Collaborate with cross-functional teams, such as sales, logistics, and technical support, to address complex customer issues and ensure timely resolution.- Document and maintain detailed records of customer interactions, inquiries, and resolutions in the customer service database.- Elevate unresolved issues or complex cases to appropriate departments or higher levels of management for resolution.- Proactively identify opportunities to enhance the customer experience and provide feedback for process improvement.- Stay up-to-date on product knowledge, company policies, and industry trends to provide accurate and informed assistance.- Strive to meet or exceed established performance metrics, such as response time, customer satisfaction, and first-call resolution.- Maintain a positive and professional attitude in all customer interactions, reflecting the company's commitment to excellent service.- Dive into ongoing training and development to enhance skills, product knowledge, and customer service techniques.**Qualifications**:- High school diploma or equivalent.- Proven experience in customer service roles, showcasing excellent communication and problem-solving skills.- Strong verbal and written communication skills, with the ability to convey complex information in a clear and understandable manner.- Approach customer interactions with empathy and patience, demonstrating a genuine interest in their needs.- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.- Juggle multiple tasks, manage time effectively, and prioritize tasks to meet customer needs.- Embrace adaptability and flexibility to work in a dynamic and fast-paced environment.- Strong organizational skills and attention to detail, ensuring accurate and thorough documentation.- Work effectively both independently and collaboratively within a team.- Show willingness to work flexible hours, including evenings, weekends, and holidays as needed.- Bilingual language skills (where applicable) may be a plus, depending on customer demographics.Pay: RM1,800.00 - RM2,200.00 per month**Benefits**:- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Day shiftSupplemental pay types:- Attendance bonus- Overtime pay**Experience**:- customer service: 1 year (preferred)
