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Customer Service Officer (Kuantan Branch)

Customer Service Officer (Kuantan Branch)
Company:

Aist Malaysia Sdn Bhd


Details of the offer

Job Details : - Perform new customer or partner acquisition through research, referrals, networking, cold calling, and outdoor acquisition activities such as directly approaching shops/restaurants/cafes in order to promote company services. - Participation in outdoor promotional campaigns or events which includes distribution of advertising materials, setting up banners and putting on promotional stickers to the designated shops/businesses. - Recruit, work with and manage the promoters assigned to perform the promo code activation to increase the awareness on the company services. - Focus on growing and developing existing partners, recommends process improvements to increase revenue targets. - Manage the driver registration process and at the same time establish good communication and build relationships with drivers, which includes solving their work related issues. - Mediate between drivers and customers, processing requests and feedback from passengers and drivers after trips (online or on the phone/ face to face) and tracking the quality of the provided services. Requirements : - Min SPM/STPM / Diploma in any field;- Proactive with ability to communicate in English efficiently as this role will require constant communication with an international coordinator - Must have hunter mentality & skills to target and convert business partners successfully - Team player with strong negotiation skills, accountability, self motivated and result oriented;- Ability to adapt to fast paced environment and new marketplace dynamics;- Ability to quickly navigate through difficult situations and find non-standard solutions to problems. Benefits : - Corporate online training, constant support from an experience mentor who can teach you about the nuances and lifehacks of our business;- Stable and fixed salary each month (net) with potential to have yearly increase according to your own progress and the branch performance;- Work in a constantly growing company that offers career opportunities: starting from an entry level job, you can not only develop your professionalism but also obtain a higher position within the company, based on your personal indicators and achievements;- Relocation opportunities, chance to be involved in ambitious start up projects.Maxim E-hailing service is rides & delivery service that operates in more than 20 cities in Malaysia. By constantly developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, we are working hard on making our services more modern, accessible, and safe. We created an industry-specific digital platform where our users could interact with each other directly. Our innovative approach to business and the desire to answer the ever-changing demands of our clients allow us to take an active part in the transformation and establishment of the current market of transportation services in Malaysia. We love creating technologies and a business that are on par with our industry's leading global companies.SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


Source: Whatjobs_Ppc

Job Function:

Requirements

Customer Service Officer (Kuantan Branch)
Company:

Aist Malaysia Sdn Bhd


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