Customer Service Officer (Manufacturing) - Jalan

**Responsibilities**: **Job Requirements**:- Responsible for processing and managing customers' orders with timely deliveries and shipment arrangements to be made in the most optimum manner- Act as a key interface for all customers' orders and logistics enquiries- Point of contact for customers in all purchase orders and deliveries/shipment concerns- Ensure prompt shipments/deliveries (may include short lead-time orders)- Ability to resolve issue when conflict arises- Knowledge of local and overseas regulations with proper documentation- Timely keying in of orders and acknowledgement of customer purchase orders- Logistics arrangements for deliveries and work with transporters/ forwarders/ warehouses to resolve any issues which may result in a delay or no shipment- Ensure there is no overdue of customer orders; to highlight and work closely with sales team and business development team to clear overdue customer orders for deliveries/shipment arrangements- Interface with team members prior to shipment of goods to customers with the objective of consolidating deliveries for cost saving and control- Liaise with customers on deliveries/shipment dates and any special requirements pertaining to customers' orders fulfillment- Perform Good Receive, Delivery Order, Packing List, Commercial Invoice, Proforma Invoice, Sales Contract, etc documents and liaise forwarders on custom documents- Responsible for processing and managing of Purchase Orders to manufacturers/suppliers, follow-up on shipment schedules, production schedules, shipments clearance and inventories control- Escalation of orders with manufacturers/suppliers with our purchases to fulfill customers' request- Any other tasks assigned from time to time- Ability to successfully manage multiple priorities and to handle challenging work demands and tight schedules- Able to make timely decisions in a high pressure environment- Meticulous and keen eye for details- Good verbal and written communication skills and detailed oriented**Job Types**: Full-time, Permanent**Salary**: RM3,000.00 - RM3,500.00 per month**Benefits**:- Free parking- Health insurance- Meal allowance- Opportunities for promotion- Professional developmentSchedule:- Day shift- Monday to FridaySupplemental pay types:- Performance bonus**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist: 3 years (preferred)- Manufacturing: 2 years (preferred)**Language**:- Mandarin (preferred)Ability to Commute:- Johor Bahru (preferred)Ability to Relocate:- Johor Bahru: Relocate before starting work (preferred)