Customer Service Officer (Operations Management)

**WE ARE EXPANDING!****Type of Employment **:Full-time/Part-time**Full-time Rate**: RM 2500-3500/month**Part-time Rate**: RM 12-16/hour**Location : Mont Kiara, Kuala Lumpur, Malaysia****DUTIES & RESPONSIBILITIES**:- Provide professional customer support.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Attending and communicating promptly to customer's needs and queries.- Acknowledging and resolving customer feedback and concerns.- Knowing products inside and out to answer product queries.- Communicating and coordinating with the team and management.- Ensure customer satisfaction and increase customer retention.- Gather customer satisfaction levels and feedback on customer services for continuous improvement.- Provide feedback on the efficiency of the operations and customer service process.**WHAT WE'RE LOOKING FOR**:- Must have proven working experience in customer service.- Professional looking and well-groomed that best fits our salon image.- Good and precise communication skills.- Customer Service oriented and passionate about serving customers.- Prior experience in the beauty line would be advantageous.- Ability to stay calm and excellent in handling difficult customers.- Comfortable using computers.- Mandarin and Korean language proficiency will be advantage.**WHAT TO EXPECT**:- Career progression at one of the best salons in Singapore and Malaysia- Employee Service Benefits- Birthday Vouchers.- Leave Entitlement- Employee Referral Incentive- Flexible Working Hours- Cozy working environment**ABOUT US**:**INITIA GROUP **is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.If you are interested please contact us at:**BE PART OF THE BEST BRAND CONCEPT LEADER IN SINGAPORE & MALAYSIA****APPLY NOW!****Job Types**: Full-time, Part-time**Salary**: RM2,500.00 - RM3,500.00 per monthExpected hours: No less than 30 per weekSchedule:- Holidays- Monday to Friday- Weekend jobs**Experience**:- Customer Service Operation: 1 year (required)**Language**:- Mandarin (required)- Korean (required)