Customer Service Representative

Responsibilities
- Manage and resolve customer inquiries through inbound/outbound calls or messages in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Complete call/message logs and reports.
- Other duties as assigned
Requirements: -
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Previous experience in a customer support role
- Familiarity with retail or convenience store operation
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to multi-task, set priorities and manage time effectively
- Fluency in multiple languages may be desired.
- Qualification : at least Diploma