Customer Service Representative (Bm & English

Responsibilities- Support both front and back office operations.- Keep track of received data and source documents- Contact preparer of source documents to resolve questions, inconsistencies,missing data, etc.- Sort and prepares documents for imaging- Correct captured data accurately in a pre-determined data entry system- Manage processed and unprocessed documents- Maintain an effective and efficient records management system- Generate reports and responds to inquiries related to entered data uponrequest- Process various forms- Protect customer information- Maintain operations by following policies and procedures- Perform other duties as assigned by Team Leader and Supervisors.- Provide and maintain the high standard of customer service to programmembers.- Ensure that member enquiries are responded to and actioned promptly- Responsible for actioning redemption requests via the Matrix CRM system andmanaging member information through the member database- Document and track issues that require additional technical resource supportand follow through on any unresolved enquiries within promised time frames- Ensure all documentation required by other departments to service member'srequest is completed promptly and in accordance to the operations procedures- Resolve difficult customer issues that arise or escalate complaints to the TeamLeader- Coach and educate Members on the value-add products, such as overallbenefits of the program- Complete general administration tasks and follow-up on customer enquiries- Attend informational program overviews as required- Maintain compliance of monitoring guidelinesJob Requirement:- Preferably at least 1 year of related working experience.- Preferably Executive specializing in Customer Service or equivalent.- Required spoken language(s): Malay,English.- Required written language(s):.