Customer Service Representative

Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that help us deliver on our mission by guiding customers through their challenges and solving problems each day. The Customer Service Representative reports into the Customer Service Manager and is given an opportunity to develop new skills and overcome obstacles each day in a fast-paced environment.
A day in the life of a Customer Service Representative is fast-paced and highly variable based on customer volume and demand. The Customer Service Representative is an individual contributor tasked with providing Huntsman Performance Product highest caliber of customer service through direct interactions.
As a Customer Service Representative, you will be supporting the respective Regional Commercial Managers. You will be working together with the Supply Chain Team to ensure smooth order process and delivery.
The ideal candidate will be located in Kuala Lumpur, Malaysia.
As a Customer Service Representative you will:
End to end order management from order placement to final invoicing
Guide customers to issue resolution via phone, email, and other digital tools
Advocate for customers, taking ownership of the resolution journey
Collaborate with teammates, support personnel, and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
Demonstrate strong business and strategic acumen to balance both the customer and business goals
Respond to product inquiries and answer order status questions
Uphold processes and policies in support of organizational goals
Execute against organizational SLAs for customer service
Balance rapidly shifting priorities through multitasking and flexibility
Maintain positive attitude in the face of customer concerns
Act as subject matter expert on HPP's processes, policies, and internal tools while advocating for the customer experience
Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require
What skills and experiences are we looking for?
University degree or above, preferably major in Chemical/ Trade (or)
Minimum 3-5 years relevant experience, chemical industry is a plus
Indent sales order management, SOX Order to Cash management, Incoterms
Experience in handling DG cargo, managed products such as IBC, drums, palletized containers and isotanks
High sense of responsibility, proactive attitude and independent, good interpersonal skills, good written & communication skills in English, Microsoft Excel, SAP
What can we offer?
Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to for Company's Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "@huntsman.com" and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at
Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 30 countries around the world, employing over 9,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on. Here, you can make an impact and make a difference. Come join us.

Description Huntsman Global Business Services is now looking for a dynamic individual as a Customer Service Representative. Huntsman Performance Products (HPP) is looking for a Customer Service Representative to join our team in our newly set up Shared Service Office supporting our APAC customers. This individual is an important member of a team that help us deliver on our mission by guiding customers through their challenges and solving problems each day. The Customer Service Representative reports into the Customer Service Manager and is given an opportunity to develop new skills and overcome obstacles each day in a fast-paced environment.
A day in the life of a Customer Service Representative is fast-paced and highly variable based on customer volume and demand. The Customer Service Representative is an individual contributor tasked with providing Huntsman Performance Product highest caliber of customer service through direct interactions.
As a Customer Service Representative, you will be supporting the respective Regional Commercial Managers. You will be working together with the Supply Chain Team to ensure smooth order process and delivery.
The ideal candidate will be located in Kuala Lumpur, Malaysia.
As a Customer Service Representative you will:
End to end order management from order placement to final invoicing
Guide customers to issue resolution via phone, email, and other digital tools
Advocate for customers, taking ownership of the resolution journey
Collaborate with teammates, support personnel, and stakeholders to evaluate ambiguous, complex situations and quickly execute decisions
Investigate and resolve incoming customer complaints, escalating to appropriate channels accordingly
Demonstrate strong business and strategic acumen to balance both the customer and business goals
Respond to product inquiries and answer order status questions
Uphold processes and policies in support of organizational goals
Execute against organizational SLAs for customer service
Balance rapidly shifting priorities through multitasking and flexibility
Maintain positive attitude in the face of customer concerns
Act as subject matter expert on HPP's processes, policies, and internal tools while advocating for the customer experience
Additional duties and responsibilities may be assigned based on the ever-evolving service and support our customers require
What skills and experiences are we looking for?
University degree or above, preferably major in Chemical/ Trade (or)
Minimum 3-5 years relevant experience, chemical industry is a plus
Indent sales order management, SOX Order to Cash management, Incoterms
Experience in handling DG cargo, managed products such as IBC, drums, palletized containers and isotanks
High sense of responsibility, proactive attitude and independent, good interpersonal skills, good written & communication skills in English, Microsoft Excel, SAP
What can we offer?
Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.
Here, you can make an impact and make a difference. Come join us.
Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.
Please refer to for Company's Data Privacy and Protection information.
All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.
Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "@huntsman.com" and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at
Huntsman offers unsurpassed opportunities to build a successful future. We are a global specialty chemical company with locations in 30 countries around the world, employing over 9,000 associates. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on. Here, you can make an impact and make a difference. Come join us.

Company Huntsman is a global manufacturer and marketer of differentiated chemicals.
We serve a broad and diverse range of consumer and industrial end markets, including: transportation, home life, construction, energy and fuels, and clothing and footwear. We develop products that address customers' needs and help provide solutions to some of the world's greatest challenges. Through our four divisions, we operate in more than 30 countries around the world, employing approximately 9,000 associates.
We are dedicated to giving our customers the finest quality products and service available. Our customers are valued partners who permit us to remain in business and we are privileged to serve their needs.
Company information Registration No.
1072198X
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