Customer Service Representative

Responsible for providing overall reservations and related support to
customers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needs
to ensure customer satisfaction.
Excellent communication skills in language required & English;
? Excellent commercial understanding;
? Problem solving;
? Sense of responsibility;
? Independent and customer friendly.
? Experienced with Customer Care, internet and hotel industry
Handle pre and post reservation inquiries by phone, e-mail and fax;
? Handle customer requests by phone and e-mail;
? Modify, change and/or cancel existing reservations;
? Make outbound calls to hotels/guests to arrangement special requests;
? Act as liaison between guest and hotel to resolve complaints;
? Manage relationships with hotels by providing high levels of customer service and account management
support.