Customer Service Representative

**JOB PURPOSE**Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with.Receive, handle and manage inquiries and feedbacks from customer and clients.**KEY RESPONSIBILITIES**- Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved- Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with- Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly- Perform and process transactions in SAP accurately in a timely manner- Churn out and prepare reports on timely manner- Attend and participate in cross-functional discussions and meetings when needed**JOB REQUIREMENTS**- At least 2-3 years experience in similar role**Salary**: RM1,800.00 - RM2,500.00 per monthSchedule:- Monday to Friday**Education**:- Diploma/Advanced Diploma (preferred)