Customer Service Representative (Support Us Market)

**Responsibilities**:- Assist customers with placing orders, tracking shipments, processing returns, and resolving any issues related to orders and deliveries.- Troubleshoot technical issues reported by customers and provide step-by-step guidance for problem resolution. Collaborate with the technical team to escalate and resolve complex technical issues when necessary.- Handle warranty claims and inquiries, ensuring timely resolution and customer satisfaction. Coordinate with the warranty department to facilitate repairs or replacements as needed.- Gather and document customer feedback, suggestions, and complaints to identify trends and areas for improvement. Communicate feedback to the relevant departments to drive product enhancements and service improvements.- Perform various administrative tasks, such as updating customer records, processing refunds, and generating reports, to support customer service operations effectively.**Requirement**- Strong verbal and written communication skills with the ability to convey information clearly and effectively.- Customer-focused mindset with a dedication to delivering exceptional service and support to every customer interaction.- Strong problem-solving skills with the ability to troubleshoot issues, think analytically, and find creative solutions to customer inquiries and concerns.- Basic understanding of RC technology and terminology preferred. Willingness to learn and expand technical knowledge as needed.- Ability to collaborate effectively with team members and cross-functional departments to achieve common goals and objectives.- Flexibility to adapt to changing priorities, customer needs, and business requirements in a dynamic and fast-paced environment.- Supporting Market: USAClient business nature: Supply Electronic Remote Control Toy productsWorking Hours: 24/7 - 4 shifts (7 am, 9 am, 1 pm & 10 pm)Basic salary: RM3000.00Shift Allowance: Up to RM500 for evening & night shiftWorking Location: KL Trillion, Jalan Tun Razak, Kuala Lumpur**Salary**: RM3,000.00 per month**Benefits**:- Health insuranceSchedule:- Night shiftApplication Question(s):- Must be able to join in April 2024.- MUST be willing to work on rotational shift, supporting US market.