Customer Service Specialist

About Company: Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology. Job Description: Identify clients requirements and ensure they are answered or routed to the appropriate support area. Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers. Keep and update reported issues and work closely with Technical Support team to assure quality customer service. Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.  Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs. Undertake other ad hoc duties assign from time to time Requirements:  Candidate must possess at least a Diploma. Ability to communicate (verbal & written) in BOTH English and Mandarin. Applicants must be willing to perform 24 hours shift work, able to work on public holidays and weekends (on rotation basis). Fresh graduates are encourage to apply. On the job training will be provided. Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent. Good in stress tolerance and able to learn independently. Preferably candidate can multi-tasking and eager to learn Remuneration: RM 3,000 Work Hours: Monday - Sunday (5days a week including Weekends & PH)  24/7 rotational shift  Work Location: Mid Valley, Kuala Lumpur Consultant in charge: Phoebe Loke | ****** | 016 21174 43 Ashylinder Kaur | ****** | 011 2129 0225