Customer Service Specialist- Mandarin

To deliver excellent customer service and manage the needs of our clients through our communication channel (phone)- Understand and deliver business strategies and improve customer experience through excellent customer service.- Accountable for meeting individual (KPIs) and team goals- Continuously identify and support work process improvements and communicate to Team Leaders and (or) SE.**Requirements**:- Minimum qualification is SPM- Willing to work on ROTATIONAL SHIFTS (any 9 hours between 1PM and 2AM)- Ability to SPEAK in Mandarin is a must.- Required language(s): Bahasa Malaysia, English, Mandarin**Job Types**: Full-time, Contract, Fresh graduateContract length: 12 months**Salary**: Up to RM3,000.00 per month**Benefits**:- Additional leave- Cell phone reimbursement- Flexible schedule- Health insurance- Maternity leave- Opportunities for promotion- Professional developmentSchedule:- Evening shift- Night shift- Rotational shift- Weekend jobsSupplemental pay types:- Attendance bonus- Commission pay- Overtime pay- Performance bonus- Tips