Customer Service Specialist (Mandarin Speaker)

**About Company**:Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.- Job Description:- Identify clients requirements and ensure they are answered or routed to the appropriate support area.- Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.- Keep and update reported issues and work closely with Technical Support team to assure quality customer service.- Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.- Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.- Undertake other ad hoc duties assign from time to time**Requirements**:- Ability to communicate (verbal & written) in BOTH English and Mandarin.- Applicants must be willing to perform 24 hours shift work, able to work on public holidays and weekends (on rotation basis).- Fresh graduates are encourage to apply. On the job training will be provided.- Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.- Good in stress tolerance and able to learn independently.**Remuneration**:****RM 3,000**Work Hours**:***Monday - Sunday **(5days a week including Weekends & PH)*24/7 rotational shift **(includes night shift)****Work Location**:Mid Valley, Kuala Lumpur**Job Types**: Full-time, Permanent**Salary**: RM2,300.00 - RM3,000.00 per monthSchedule:- Night shift- Rotational shift- Weekend jobs**Language**:- Mandarin (required)