Customer Service Specialist [Permanent 24/7 Ampang

**Responsibilities**:- Identify and resolves customer inquiries/issues accurately.- Educate the customer about the Bank's products and services and directs them toward available resources for self-help.- Completes accurately the necessary documentation to manage customer complaints, issues and subsequent solutions.- Responsible for identifying and escalating customer issues to the appropriate department.- Assigns or acts on any required customer follow-up in accordance with Contact Centre guidelines.- Maximizes opportunities to up sell or cross-sell Bank's products and services which meet customer's needs.- Updates customer data and other relevant information into the relevant systems (as required) accurately.**Key Requirements**:- At least a recognized Diploma. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).- Strong customer service mind set with good communication and excellent problem solving skill.- Resourceful, proactive, attentive to details and a good team player.- Possess good communication skills (verbal and written English), additional Mandarin verbal ability is preferred.**Additional Info**:- Subjected to rotational shift between 9.5 and 8.5 hours (based on business requirement).- 9.5 hours per shift including 1 hour break (_additional 0.5 hours comfort break_) Rest 2 days (Off day may be split).- 8.5 hours shift - Work 5.5 days (Mon-Fri 8.5 hours; Sat 5 hours).- 1 month classroom training (Mon - Fri, 9am - 6.30pm) _Mandatory attendance._**Salary**: RM3,200.00 - RM4,000.00 per month**Benefits**:- Health insuranceAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Education**:- STM/STPM (preferred)**Experience**:- Customer Care Specialist (preferred)**Language**:- English (required)- Mandarin (preferred)