**Description**:Respond to policyholders' enquiries offering appropriate solutions and information. Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendorsProvide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendorsEnter all case-related documentation into the relevant systemsSME for BOT registration and provide update to the business unit.**Requirement**:At least 1 year(s) of working experience in the related field is required for this position.Full-Time position availableDemonstrated customer service experienceAbility to reason and solve complex problemsExcellent interpersonal, telephone and computer skills**Work / pay details**:**Working hours**: 5 working days (Monday - Friday)08.30am - 05.30pmPer month 20 working days.PH: Observe Singapore Public HolidayReimagining insurance to make a bigger difference to the worldAmerican International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.Welcome to a culture of belongingWe're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.**Functional Area**:OP - Operations**Estimated Travel Percentage (%)**: Up to 25%**Relocation Provided**: NoAIG Travel Assist Malaysia Sdn Bhd
