Customer Service Team Lead - Mandarin Speaker

**Responsibilities**:- Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical.- Thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.- Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions.- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.- Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals.- Managing the day-to-day activities of the team.- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.- Conducting quarterly performance reviews.**Requirements**:- Bachelor's degree or equivalent diploma- Minimum 2-3 years of people management experience as TL.- Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.- Must be able to spot trends and tendencies with data and drives team to look for insights.- Strategic thinker with strong analytical and creative problem-solving skills- Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.- Significant experience in a complex fast paced environment- Passion for ensuring an excellent user experience**Job Types**: Full-time, PermanentPay: RM6,000.00 - RM7,500.00 per month**Benefits**:- Health insurance- Opportunities for promotion- Professional developmentSchedule:- Rotational shiftSupplemental pay types:- 13th month salary- Performance bonus**Experience**:- Customer Service Team Lead: 2 years (required)**Language**:- Mandarin (required)Expected Start Date: 06/24/2024