Customer Service Trainer

**Role**:Customer Service Trainer**Timings**:Rotational Shifts (Permanent)**Industry**:Internet / Ecommerce**Work Mode**:Work from office**Functional Area**:ITES / BPO / Customer Service**Process**:VoiceKey Skills: Customer Service Training Process Training Training Delivery Experience- Basic salary: RM9,000 - RM14,000Location: LV, Georgetown PenangShift: 24/7 RotationalDOJ: March 2024HC Required : 4HC (Japanese)Requirement:Native JapaneseSpecific Experience : Preferred Trainer experience and travel experience.Education: Above Diploma + working experience more than 3 years. Bachelor's degree fresh graduate is applicable.English Assessment : B2- Trainer- a. Language: Mandarin and English- b. Specialization: Customer Service background- c. Target Onboarding Date: ASAP- d. Salary Range: 5,500 - 6,500- e. Location: Georgetown, Penang- f. Type: Full-time- g. Shift: possible 24/7- Requirements.- Degree in discipline or equivalent diploma- At least 2 years training experience- Fast learner and independent- Customer Service knowledge and/or experience is strongly preferred.- Proven experience as corporate trainer in the customer service industry.- Understanding of effective teaching methodologies and tools.- Willingness to keep abreast of new techniques in corporate training.- Proficient in MS Office (Advance skills in Excel and PowerPoint); e-learning software will be an asset.- Affluent communication, presentation, and public speaking skills.- Organizational and time management abilities.- Critical thinking, analytical and decision-making abilitiesResponsibilities.- Design effective training programs.- Prepare training materials.- Conduct training and refreshers.- Support and mentor new employees.- Conduct evaluations to identify areas of improvement.- Monitor, analyse & train trainees' performance and call out any unusual trends.- Identify training needs by working with operations team and QA.