Customer Service (Welcome Fresh Grad) - Based In

**Requirements**:- **Minimum qualification: SPM with 2 years call center experience**:- ** Fresh Graduates (**Diploma) or (Degree) are encouraged to apply- Must be **able to communicate and write well in English**:- Ability to speak Mandarin will be an added advantages but not necessary- Good interpersonal and communication skills- Basic computer literacy (MS Office)- Willing to on** rotation shift****Responsibilities**:- Handling incoming calls and esquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation- Follow up and resolve customers complains and ensure IT is close to satisfaction- Work closely with team members and leaders at all times to achieve quality results and productivity- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure- Participate in ad-hoc projects as required- Proactively identify areas of service and procedural improvement and make recommendations to the team leader- Any other duties assigned by the team leader**Benefits**:- Shift Allowance = RM9 per night shift- Customer Service Allowance - RM150- KPI Allowance = RM100- Language Allowance (Mandarin) = RM450- EPF and SOCSO contribution- Salary ranging from RM1800 - RM3000- Must be able to work on shift basis with additional allowance of RM150 (1 shift = 9.5 hours) (5 working days)