Customer Success Executive (Bilingual) - Onsite

**ChatDaddy **is a fast-growing company focused on creating a future where small and medium enterprises can expand their businesses more efficiently by leveraging on WhatsApp. We're actively expanding into emerging markets and looking for passionate, adventurous individuals to join us in this venture.**ChatDaddy Hero Product**WhatsApp Team InboxWhatsApp MarketingWhatsApp AutomationIf you think you're ready to take a bigger role, we'd love to have you onboard!**Requirements**:- Experience as a Customer Service specialist or similar CS role- Familiarity with our industry is a plus- Experience using help desk software and remote support tools- Understanding of how CRM systems work- Excellent communication and problem-solving skills- Multi-tasking abilities- Patience when handling tough cases- BSc in Information Technology or relevant diploma is preferred**Responsibilities**- Identify customer needs and help customers use specific features.- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).- Update our internal databases with information about technical issues and useful discussions with customers.- Monitor customer complaints on social media and reach out to provide assistance.- Manage effective project implementation and delivery to ensure customer satisfaction.- Coordinate calls, meetings and communications between customers and project team throughout the project implementation phase.- Perform negotiations on project activities with customer when required.- Inform management on customer needs and business opportunities.Language- Cantonese- English- Chinese- Malay**Salary**: From RM3,000.00 per month**Benefits**:- Opportunities for promotion- Professional developmentSchedule:- Day shift- Monday to FridaySupplemental pay types:- Performance bonusAbility to commute/relocate:- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)**Language**:- Mandarin (required)