QSR Brands is seeking a highly skilled and experienced Customer Success Manager to join our team in Johor Bahru, Johor, MY. As a Mid-to-Senior Level position, we are looking for a candidate with at least 7 years of experience in customer success roles.
Responsibilities:- Build and maintain strong relationships with key customers, ensuring their needs are met and issues are resolved in a timely manner- Develop and implement strategies to maximize customer satisfaction and retention- Collaborate cross-functionally with sales, marketing, and product teams to ensure a seamless customer experience- Analyze customer data and feedback to identify trends and opportunities for improvement- Lead customer training sessions and provide ongoing support to ensure adoption and usage of our products/services- Act as the voice of the customer within the organization, advocating for their needs and priorities- Drive revenue growth through upsell and cross-sell opportunities with existing customers- Develop and implement customer success metrics and KPIs to track and report on performance
Requirements:- Bachelor's degree in Business Administration, Marketing, or a related field- Proven track record of success in customer success roles, preferably in the technology or SaaS industry- Strong communication and interpersonal skills, with the ability to build rapport with customers at all levels- Resourceful and resilient, able to navigate and resolve complex customer challenges- Critical thinking skills, with the ability to analyze data and make data-driven decisions- Leadership skills, with the ability to lead and motivate cross-functional teams- Ability to thrive in a fast-paced and dynamic environment
Benefits:- Paid sick leave- Vision insurance- Relocation allowance
Working environment:- Collaborate with colleagues worldwide, fostering a global village mentality
Equal Opportunity Statement:QSR Brands is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
