Customer Success Manager

Job Description:

As a Customer Success Manager at Petron Malaysia, you will be responsible for building and maintaining strong relationships with our customers to ensure their satisfaction and success with our products and services. You will work closely with our sales, marketing, and product teams to ensure that customer needs are met and exceeded.

Responsibilities:- Proactively engage with customers to understand their needs and goals- Provide product demonstrations and training to customers- Monitor customer usage and identify opportunities for upsell or cross-sell- Resolve customer issues in a timely and professional manner- Collaborate with internal teams to ensure customer success- Develop and deliver customer success plans- Conduct regular check-ins and business reviews with customers- Gather customer feedback and insights to improve products and services- Identify and advocate for customer needs within the organization

Requirements:- 5 years of experience in customer success, account management, or a related field- Resilient and resourceful personality traits- Leadership and presentation skills- Excellent communication and interpersonal skills- Strong problem-solving abilities- Bachelor's degree in business, marketing, or a related field preferred

Benefits:- Medical coverage- Travel opportunities- Travel and spending expenses covered

Working Environment:At Petron Malaysia, we nurture an entrepreneurial atmosphere even within an established organization. You will have the opportunity to innovate, collaborate, and grow in a supportive and inclusive environment.

Equal Opportunity Statement:Petron Malaysia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to apply: May 31, 2024How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.