Customer Success Manager

"Job Description :

• Lead regular operational reviews - including performance reporting - to track the health of assigned accounts and, where appropriate, implement formal improvement plans. • Contribute to design and implement a Customer Success Plan - clear statement of ""what"" and ""how"" we will deliver value throughout the customer lifecycle. • Support customers and partners during roll-out and offer regular touch of point to best handle any technical operational needs. • Act as primary technical contact, providing advisory services. You will address potential technical troubleshooting and problem resolution.

Required work experience :
• 3 years and above in technical support environment. • Possess Master's Degree in Engineering or Computer Science • Graduate from accredited Engineer School or University will be an advantage. • Ability to work and act as a customer facing with technical and senior security leaders and communicate"